Should one of our branch or facility locations be affected we will move the operations to our alternate location where we are able to serve our customers as effectively as possible. In case of a city-wide disruption or greater disaster, please tune in to your local TV and radio news stations for information. If your business is caught off guard, operating at close to normal may be difficult. For disruptions affecting one of our operations centers, we will shift all of our business activities to the alternate location. Essential mission-critical systems have been taken into consideration, including data back-up and recovery (vital records are backed-up off site). This guide will illustrate examples of what businesses typically consider in trying to determine the kind of unexpected events that can impact a business and how they plan to minimize potential disruption and damage. While most of us are only touched by them from time to time—an ice storm or electrical blackout—some are struck by the full force of unexpected events with devastating consequences.
Since the timing and impact of disasters and disruptions are unpredictable, our BCP is designed to allow the greatest amount of flexibility possible in responding to events, while simultaneously minimizing the impact of such occurrences on our customers. Our business continuity plan is designed to permit our bank to quickly respond, recover and resume business operations and allow our customers to transact business. In the event of a prolonged disruption to one of our branch or facility locations, our BCP provides for more permanent relocation of staff to an alternate location, where we will continue to provide the best service possible. Similarly, you don’t expect uncontrollable events to disrupt the operation of your business.
Our BCP was designed to be flexible in responding to actual events as they occur, since the timing and impact of disasters and disruptions is unpredictable. If you cannot access us through our telephone lines, our website will be updated with further information at www. This summary is intended to provide you with relevant facts about our BCP, including critical contact information for accessing your account if we are required to cease business operations. Calls to the affected location will be re-routed to the alternate location where we have access to all of the same systems to serve you. In order to minimize the impact of a significant business disruption, we have the following options available:. Products and services featured on our websites are only available to residents of the selected country. Alternate communication methods with customers, employees, suppliers, contractors and regulators are in place.
As anyone who reads the newspaper or watches news on TV knows, catastrophic events occur continually throughout Canada. Each of these centers performs the full range of operational duties on a daily basis; as a result, should it become necessary to route all activities through one location, we anticipate an immediate resumption of normal business activity with little or no impact on our customersThrough the alternate location, MTS would be able to deal with its critical business constituents through normal operation channelsThrough the alternate location, MTS would be able to communicate with regulators and complete any and all required regulatory reporting. The Bank’s plans are designed to ensure that our operations will continue to function with little or no disruption, that our customers’ accounts will be secure and accessible, and that our customers will be able to reach us regardless of the scope of the situation or event.
Additional alternative phone numbers may be found on the Broadway Bank web site at broadway. For disruptions limited to a particular building(s), you will be directed to the nearest branch location in order to conduct your desired account transactions. It is the policy of the Bank to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the Bank’s books and records, and allowing our customers to transact business. We value your trust, and the safety of your assets is important to us; therefore, we are providing responses to commonly asked questions about our plan. If operations allow, we will post situation information and updates on our website;. For example, H1N1 Virus has been in the headlines with many experts predicting a pandemic. Within each of these areas, the severity of the disruption can also vary from minimal to severe, and thus our response to any negative development must be tailored to meet the unique circumstances surrounding the event(s) in question.